Customer Service

City Mall employs a dedicated and skilled customer care team who works in accordance with internationally recognized customer care procedures and codes of ethics.
 
To achieve positive interaction with clients, City Mall’s customer care team adopts and actively seeks a two way communication approach and interacts with clients to ensure remarkable compliance of City Mall’s services to clients’ needs.
 
Our first class customer care team are approachable and welcoming at all times – even when the Mall is over run with customers, our team makes the extra effort to take people to their destination rather than just pointing the way.
 
Tell us what you think about our services, or write to us should you have any ideas for improvements. We welcome all of your comments and suggestions